Security & Privacy
MileStem is built for practices that handle sensitive client information and need role-aware access, organized records, private document handling, and documentation workflows that treat privacy as part of the product.
Security-minded design
Different users should only see the records and workflows appropriate for their role, organization, and assignments.
MileStem is designed as a multi-tenant platform so each organization’s records remain separated from other organizations.
Documents are designed to stay tied to the appropriate child record, with access controlled through the application workflow.
When document viewing requires generated access links, the platform is designed around limited access rather than permanent public URLs.
Important actions are designed to be traceable so organizations have clearer visibility into documentation movement and record access.
For covered entities and applicable customers, a Business Associate Agreement can be part of the onboarding process before PHI is stored.
Important note
MileStem is designed to support HIPAA-focused workflows, but compliance also depends on each organization’s policies, user training, access decisions, device practices, Business Associate Agreement status, and how the platform is configured and used.
During pilot conversations, we can discuss your organization’s security expectations, access needs, documentation handling, onboarding requirements, and BAA process before any protected health information is stored.
Send a message and we can talk through your practice’s requirements before pilot onboarding.
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